Refund Policy

At CobbleTrail, our goal is to ensure that you are completely satisfied with your purchase. We understand that sometimes you may change your mind or that items may not meet your expectations. This Refund Policy outlines the circumstances under which we may provide a refund, as well as the process for requesting a refund.

Cancellation Policy

If you need to cancel your order, you can do so without penalty before the order is prepared. Once the order has been prepped, we cannot accept cancellations. To cancel an order, please contact us immediately via our website at cobbletrail.click or call us at +44 20 7946 0958.

Refunds for Online Orders

If there has been an error with your online order or if you receive a product that is defective or not what you ordered, please contact us within 24 hours of receipt to request a refund or exchange. You can reach us at +44 20 7946 0958 or through our website at cobbletrail.click.

Incorrect or Defective Items

If you receive an incorrect or defective item, please contact us immediately with your order number, the item's name, and the issue encountered, so we can resolve the matter. We may require you to return the item to 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom. If accepted, we will provide you with a full refund to your original method of payment or an exchange, depending on your preference.

Returns Process

For items to be eligible for a return, they must be unused and in the same condition that you received them, with the original packaging. You will be responsible for paying for your own shipping costs for returning any items. Shipping costs are non-refundable unless we have delivered an incorrect or defective item.

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection